Whitelist Support Levels, Responsibilities, and SLAs
Overview
Use this document to understand the whitelist support levels, responsibilities, and SLAs that Party Bus provides to support your team.
GitLab SAST and SonarQube
| Support Level | Function | Swarm? | Team | Escalation | Outage Response Time | SLA Time to Initial Response Working Hours | SLA Time to Resolve (After Initial Response) Working Hours |
|---|---|---|---|---|---|---|---|
| SCA CAT | GitLab SAST, SonarQube, Dependency Check, and Pen Test findings | N/A | CAT | 0800 CST-1800 CST, M-F | < 72 hours | < 16+ hours |
INFO
For GitLab SAST, SonarQube, Dependency Check, and Pen Test whitelisting: CAT will process these requests via the P1 Help Desk.
Submit a Whitelist Request.Trufflehog, Twistlock, and Anchore
| Support Level | Function | Swarm? | Team | Escalation | Outage Response Time | SLA Time to Initial Response Working Hours | SLA Time to Resolve (After Initial Response) Working Hours |
|---|---|---|---|---|---|---|---|
| SCA MDO | Trufflehog, Twistlock, and Anchore findings. | N/A | MDO | Triaged immediately, with all issues resolved the same day, including SCA issues that can be fixed within 5–15 minutes. | Immediate 0800 CST-1800 CST, M-F | < 8 hours | < 3 hours |
INFO
For Trufflehog, Twistlock, and Anchore whitelisting: the MDO team will process these requests via the P1 Help Desk.
Submit a Whitelist Request.